Enter your personal details in the registration form. We need a copy of your valid identity card (front and back) with your current registration address. If your billing address differs from this or if you only have a valid passport, we also ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill). If you wish to bid on behalf of a company, please also send us a current and valid proof of company (e.g. your excerpt from the commercial register). Select your desired credit limit (i.e. bid/bid limit), which applies to all your bids within one auction. If you would like to have a higher credit limit than 50.000 Euro, we ask you to send us 2 - 3 references in the form of paid auction invoices or a credit report from your bank. Please read and accept our terms and conditions and privacy policy and submit the form to us by clicking the button "Send registration".

You can find more information about the required documents and the further transmission possibilities of these below under "What we need from you".

After registration, you will receive a confirmation e-mail from us. Follow the link contained therein to activate your customer account. Please also check your spam folder for this. If you have not received an e-mail, your customer account cannot be activated. In this case please contact us via: online@van-ham.com.

Please note that after the one-time registration of your customer account on My VAN HAM, a new registration for bidding on each auction is additionally pending until 24 hours before the start of the corresponding auction.

After successful activation of the confirmation link, you can log in to My VAN HAM with your access data.

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If you already have a customer account on My VAN HAM, you do not need to register again. Go to "Login" via the selection "MY VAN HAM" on the navigation bar (appears in a pop-up window) and enter your access data as usual.

There you can place your bid for the desired lot in the general overview of the auction lot numbers or in the detailed overview of the individual lot number (click on the corresponding lot). Enter the maximum amount for which you are willing to purchase a lot - your maximum price (without premium). Before the bid is finally submitted a window with the overall costs will open. If everything corresponds to your wishes submit the bid. The bidding system will automatically process your maximum price in bidding steps. VAN HAM only uses default bidding steps, which you can view via a drop-down box on the detailed overview of the individual lot number. Your maximum price (without premium) will only be used until the other bidders have been outbid. If there are two identical maximum bids, the bidder whose bid was received first will be given priority. If you have been outbid, you will be informed via email thus you have the opportunity to increase your bid. You can increase your bid via the link provided in this email.

Keep track of your bids

Monitor your bids during the entire auction in order to make sure that you are the highest bidder. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids. 

End of the ONLINE ONLY auction

At a set time the auction runs out in 1-Minute-Intervals. Usually the first lot runs out at 6pm. If a bid is placed 3 minutes before the lot expires, this lot is automatically extended by 3 minutes. This only applies to the individual lot number and has no effect on subsequent lots. This process is repeated until no more bids have been submitted for 3 minutes. Only then will the lot be knocked down. Thus it may happen that lot numbers are knocked down of their numerical order. This 3-Minute-Rule is limited to 2 hours.

Your purchase

You will be automatically informed about your successful bid via email. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids.