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You can browse the catalogues of our current auctions on our Homepage, via „Auctions and Results“ and via „Online Catalogues“.
If you already have a client account on My VAN HAM, you do not need to register again. Go to „MY VAN HAM“ on the navigation bar and select „Login“ (appears in a pop-up window) and enter your access data as usual.
Register on My VAN HAM
Register using the gray „REGISTER“ button to create your personal client account on My VAN HAM.
Enter your personal information in the registration form. We need a copy of your valid identity card (front and back) with your current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill). If you wish to bid on behalf of a company, please also provide us with a current and valid proof of organisation (e.g. your extract from the commercial register). Select your desired credit limit (that is your bid limit) that applies to all of your bids within an auction. If you wish a higher credit limit than 50,000 euros, we ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank. Read and accept our GTC and privacy policy and submit the form using the button „Register now“.
You can find more detailed information on the required documents and the way to forward them to us under „What we need from you“.
After your registration you will receive a confirmation email. Follow the link provided in the email to activate your client account. Please also check your spam folder. If you have not received an email your client account cannot be activated neither. In this case please contact us via: online@van-ham.com
Please note that once you have registered your client account on My VAN HAM, you will need to register to bid for every individual auction up to 24 hours prior to the start of the relevant auction.
After you successfully activated the confirmation link you can log in to My VAN HAM with your access data.
Each auction requires you to register to bidding separately via your client account in order to receive a bidder number.
Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „Online Catalogues“ (appears in a pop-up window). Select the auction you would like to register for. Move your mouse to this auction and register for it using the button „REGISTER TO BID“.
Alternatively you are also welcome to submit your absentee bid (see step 4 „submit an absentee bid online“) or your telephone bid (see step 4 „submit a telephone bid online“) directly via the online auction catalogue. This does not apply to „Live Online Bidding“.
After your registration you will be approved for the auction by us manually and only on working days. The registration to the auction as well as the submission of absentee bids and telephone bids can take place up to 24 hours prior to the start of the auction. We will do our best to confirm your registration also shortly before an auction, but we cannot guarantee this.
After our approvement of your registration for the auction you have the option to submit an absentee bid with a maximum price, to register to a telephone bid (with or without a maximum price that has been saved as a precaution) or to bid live on the day of the auction.
Please log in to My VAN HAM with your access data first. Go to the online catalogue of the auction for which you would like to submit an absentee bid. There you can place your bid for the desired lot in the general overview of the auction lot numbers or in the detailed overview of the individual lot number (click on the corresponding lot). Enter the maximum amount for which you are willing to purchase a lot - your maximum price (without premium). Before the bid is finally submitted a window with the overall costs will open. If everything corresponds to your wishes submit the absentee bid. The auctioneer will try to purchase the item for you at the best possible price. Your maximum price (without premium) will only be used until the limit price of the lot number is reached or until the other bidders have been outbid.
If you submit your absentee bid less than 24 hours prior to the start of the auction, it is considered an online live bid. The regular buyer’s premium increases by 1% for the use of this online service. In this case the bidding system will automatically process your maximum price in bidding steps. Your maximum price (without premium) will only be used until the limit price of the lot number is reached or until the other bidders have been outbid.
On lots with an estimate exceeding 500 euros you can bid by phone.
Please log in to My VAN HAM with your access data first. Go to the online catalogue of the auction for which you would like to register for a telephone bid. There you can tick the box for a telephone bid in the general overview of the auction lot numbers or in the detailed overview of the individual lot number (click on the corresponding lot).
We will call you during the auction thus you can bid „live“ on a lot by phone.
If you have concerns that you are easily reached by phone on the day of the auction, you can place a maximum price with the telephone bid for your security. Enter the maximum amount for which you are willing to purchase a lot below the checkmark for telephone bids - your maximum price (without premium). If we cannot reach you by phone on the day of the auction, a VAN HAM Representative will try to purchase the item for you at the best possible price. Your maximum price (without premium) will only be used until the limit price of the lot number is reached or until the other bidders have been outbid. If we reach you by telephone the maximum price you have entered will expire and you can bid on your behalf.
We broadcast our auctions live (i.e. in real time) via video on My VAN HAM. You can bid online live and save without being in the auction room. You can participate in the auction from any computer, smartphone or tablet, no matter whether you are at home or on your way.
Please log in to My VAN HAM with your access data first. Go to „MY VAN HAM“ on the navigation bar and select „live“ (appears in a pop-up window). The live stream for the auction opens in a new window with the option to enter bids – the bidder-panel. As soon as the auctioneer calls up the lot you will see its starting price or the highest bid called „Bid: ... €“. If you have submitted an absentee bid with a maximum price online in advance, your bid will be displayed as „Your written bid: ... €“ below the current bid and the bid button as soon as your lot number is called up. In addition the bidding button is blocked if you are currently the highest bidder thus you cannot outbid yourself. If you have been outbid you can continue bidding live online. Submit your binding bid using the „... € bid“-button (written in red). „Progression“ displays the bidding history of all bidders and shows whether your bid was accepted or whether it went to a room or another online bidder.
The regular buyer’s premium increases by 1% for the use of this online service.
You will receive an invoice by email within 48 hours after the auction and later on by post, in which all instructions for payment and shipping are listed. Please note that there may be delays due to weekends and public holidays.
The amount shall be made via Electronic Cash, by wire transfer or by bank certified cheques. Cheques shall only be accepted on account of performance. All taxes, costs and fees (including bank fees charged to VAN HAM) shall be borne by the customer.
Cash payments of 10,000 euros or more per calendar year will be registered according to legal requirements. Payments can only be made by the person named on the invoice. Verified and issued invoices cannot be altered.
In the event of a delay in payment, delay interest shall be charged at a rate of 1 % per month begun.
It is possible to collect your auctioned item personally or to have it sent to you by us. Please take our export conditions into account.
If you reserve a pickup date, please take into account that the lots from our ONLINE ONLY auctions are located in our external warehouse in Wesseling and the pickup can take up to 3 days.
You can find more information about shipping and collection here.
According to § 8 paragraph 2 of the Money Laundering Act, we have been obliged to implement extended security measures since 01.01.2020.
Link to the Federal Ministry of Justice and Consumer Protection
This includes a complete copy of the costumer’s identity card before signing the purchase contract. Accordingly, we must ask all of our bidders to send us a copy of their valid identity card (front and back) with the current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill).
If you wish to bid on behalf of a company, please provide us with a current and valid proof of organisation (e.g. your extract from the commercial register).
If you wish a higher credit limit (which is your bid limit) than 50,000 euros, we must ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank.
Please understand that we cannot approve you for our auctions without the required documents. We apologize for the circumstances.
Please send us all documents related to online bidding via: online@van-ham.com
You can also upload your documents by our securely encrypted website: https://www.van-ham.com/en/proof-of-identity.html
Thank you for your understanding!
The most frequently asked questions about bidding via My VAN HAM can be found in our FAQs.
Our experts are always available to answer any questions you may have about a particular object.
If you have any other question about online bidding please contact us via: online@van-ham.com
Daria Pinkert
+49 221 925 862-106
Call us at +49 (221) 92 58 62-0or write to us. We will process your request promptly and get back to you as soon as possible. If you would like us to call you back, please specify a time slot within our business hours (Mon-Fri 10 a.m. to 5 p.m.).
